We invite you to read this privacy policy, which describes to you our privacy and security practices. We want you to understand when and how your data is handled by us when collected through your use of our website.

In all areas of our work, we are committed to protecting your personal information, being open about what information we hold, ensuring that we only gather information as necessary and retaining it only for as long as we need to.

The Statement applies to how The Hope Initiative UK collects and uses personal information you provide to us and that we collect, whether online, via phone, email, in letters or in any other correspondence or from third parties.

We ensure that we use your information in accordance with all applicable laws concerning the protection of personal information.

This Statement explains:

What information The Hope Initiative UK may collect about you
How we will use that information
How we process that information
How we use your information in marketing and fundraising
Whether we disclose your details to anyone else
Your choices regarding the information you provide to us
How you can ask to change or delete personal data when it is no longer needed for the reason it was collected
How we use cookies to provide services to you or to improve your use of our websites.

Who we are

The Hope Initiative UK is

Information we collect about you

The Hope Initiative UK collects information in the following ways:

Information you give us: – when you register for our food box, telephone listening service, engage with our social media, for an event (The Portrait Project, #lovedoesnthurt Campaign) or otherwise provide us with personal information. When you register, we’ll ask for personal information, like your name, email address and telephone number.

Information we get from your use of our website and digital services: We collect information about the services you use and how you use them, like when you watch a video on YouTube, visit our websites, register or view and interact with our ads and content. This helps us to understand your interests in our cause and information and to tailor our resources.

Website users

When you use our website, we collect data about the services and features you use and how you use them, including how you interact with its content.

When you provide your personal details when signing up to our newsletter, or registering for our #lovedoesnthurt Campaign, food bank project, fuel bank, toiletry box project, we will collect this data and store it in your record so as to fulfil your request, answer your enquiries and keep a record of our correspondence with you.

The Portrait Project

By taking part in the portrait project, you are consenting to your photo being shared on other platforms such as Domestic Violence UK’s social media and potentially printed marketing materials. If you have any requests or want to get in touch please email us at admin@domesticviolenceuk.org

Newsletter

The form used for the The Hope Initiative UK Newsletter will collect data – such as your name, surname and email address– that will allow The Hope Initiative UK to personalise all correspondence with you. Data is stored safely via third party MailChimp, which is used for sending newsletters and tracking analytics such as opens and link clicks.

Cookies

Our website uses cookies. Cookies are files which are sent to the computer or device through which you access this website, and they collect small amounts of data. They are used to store information about such computer or device and your preferences so that our website doesn’t have to keep asking you for them. We use cookies:

To allow us to collect statistical and performance data about how the website is used. We may collect geolocation data about your geographic location, the mobile device that is used and to confirm what browser you are using, and computer operating systems that are being used. This data doesn’t contain any identifiable information about people. We use this data to improve the functionality of our website and ensure you have a good experience when browsing it.

Facebook, Twitter and LinkedIn pixel cookies are used to collect data about which sections of the website are accessed by people who are registered users of these social media services. These service providers collect this data, which then allows The Hope Initiative UK to reach new audiences. The Hope Initiative UK only has access to aggregated data from these companies, not identifiable personal information.

When a supporter creates a Facebook Donate page, we will store the data about the donation and who sent it, but will not contact that donor with any marketing other than as otherwise expressly permitted hereunder.

When you use social media

When you view information published by The Hope Initiative UK using social media hosted across various platforms, we will collect and receive information that provides aggregate data relating to items such as video views, demographics and location data. Sources of this data may include:

YouTube
Instagram
Facebook
Twitter
LinkedIn
Identifiable personal information about people who access these platforms is collected in order to allow The Hope Initiative UK to reach new audiences.

Donations

When you make a donation to some of your personally identifiable information is shared with third parties in order to process the transaction, for example PayPal.

Per its policies, PayPal is not allowed to use personally identifiable information except for the purpose of providing these services. We do not share any of your personally identifiable information with unrelated third parties for their own marketing purposes without your consent.

Use of cookies

WHAT IS A COOKIE?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

You can find more information about cookies at:

www.allaboutcookies.org

www.youronlinechoices.eu

For a video about cookies visit a look at cookies

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide.

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

By using our website, you agree that we can place these type of cookies on your device.

Category 3: functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

By using our website, you agree that we can place these type of cookies on your device.

A list of cookies used on this website is set out below.

Non-exhaustive list of cookies

Google Analytics: This allows us to collect anonymous information about how visitors use the website. For example, information on which pages on the site have been visited, and the length of time spent on each page. This information enables us to improve the website for future visitors.

Session: Session cookies enable us to keep track of your movement from page to page so you do not get asked for the same information you have already given to the site. This allows you to proceed through many pages of a site quickly and easily without having to authenticate or reprocess each new area you visit.

Financial transactions relating to our website, services and online store are handled by The Hope Initiative UK. The Hope Initiative UK’s payment services providers are Stripe, Donorbox, GoCardless and Paypal. The Hope Initiative UK4 will share transaction data with these payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at :

– Stripe (URL https://stripe.com/gb/privacy)

– GoCardless (URL https://gocardless.com/legal/privacy/)

– Paypal (URL https://www.paypal.com/ie/webapps/mpp/ua/privacy-full)

– Donorbox (URL https://donorbox.org/privacy)

Marketing information

We provide direct fundraising communications to supporters which includes news, information and data about:

Our campaigning, events and news
Online and paper petitions relating to campaigns.
Opportunities to volunteer
444444444

Donations and several fundraising activities enables us to continue our work to raise vital awareness on the issues of domestic and emotional abuse. Being able to contact you for marketing and campaigning purposes is an important part of our fundraising activity.

Fundraising is an important part of our marketing, but we will not share your data with any other organisation, individual or company to allow them to use your personal information for marketing or campaigning purposes, unless we have obtained your specific, freely given, informed and unambiguous consent to do so.

Legal Basis for Processing Data

When we collect and use your personal information, we will make sure this is only done in accordance with at least one of the six legal grounds available to us under Data Protection legislation and the General Data Protection Regulations. One of these is where we have obtained your specific consent to use your information for a previously notified purpose, such as to send you email/text marketing or to provide you with a product, service or information at your request.

Anonymised data

We may aggregate and anonymise personal information so that it can no longer be linked to any particular person. This anonymised data can be used for a variety of purposes (such as recruiting new supporters) or to identify trends or patterns within our existing supporter base. This data helps inform our actions and improve our campaigns, products, services and materials.

In accordance with our legal and regulatory obligations and our internal policies and procedures, we may also use personal information to carry out due diligence on potential or actual donors. If you opt out of analysis of your data for due diligence purposes, we may not be able to accept donations from you.

You are in control

You can change your personal information and preferences about how we contact you whenever you choose.

How to change or stop us contacting you by post, telephone, email or text message

You can change your contact preferences at any time by emailing admin@thiuk.org

How to unsubscribe from The Hope Initiative UK’s email newsletters

If you have previously opted-in to receive email communications from The Hope Initiative UK but no longer wish to receive email communications, please click the unsubscribe link at the bottom of any of our emails to be removed from our list.

We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted by us for such purposes. However, we will retain your details on a suppression list to help ensure that we do not continue to contact you. Unless you have told us that you wish for your data to be deleted.

Children and young people – Under 18

We are committed to protecting the privacy of the young people that engage with us through our digital channels.

If you are under 18 and would like to get involved, please ensure that you have consent from a parent or guardian before giving us your personal information. When we collect information about a child or young person aged under 13 we will make it very clear as to the reasons for collecting this information and how it will be used.

Website and social media – offensive behaviour

If you post or send any content on The Hope Initiative UK digital channels that we believe to be inappropriate, offensive or in breach of any laws, such as defamatory content on our social media pages, we may use your personal information to inform relevant third parties such as your internet provider or law enforcement agencies.

Breach notifications

The security of your data is important to us. If in the circumstances of a data breach, we will report this to the ICO within 72 hours of the Organisation becoming aware of it if appropriate.

If the breach is sufficiently serious to warrant notification to the public, we will do so without undue delay.

How do we store your information?

We use a range of tools and third party suppliers to store your information. In all cases we work to ensure that the measures we take and suppliers used are GDPR compliant.

Data security

We take appropriate technical and organisational measures against unlawful or unauthorised processing of personal data and accidental loss or destruction or damage to personal data.

How long do we keep your information?

In line with the GDPR, we will review personal information held with us periodically.

Your rights to access your personal information

Under the GDPR you have a right to request a copy of the personal information we hold about you and to have any inaccuracies corrected.

You also have the right to request us to erase your personal information, request us to restrict our processing of your personal information or to object to our processing of your personal information.

Should you wish to exercise these rights, we promise to respond. There will be no charge for this action.

Please address requests to admin@domesticviolenceuk.org, and we will respond within 30 days, of receipt of your written or verbal request and confirmed ID.

Please provide as much information as possible about the nature of your contact with us to help us locate your records.

Where you have provided your consent for our use of your personal information, you always have a right to withdraw your consent at any time.

Your ability to edit and/or delete your account information and preferences

The accuracy of your personal information is important to us. You can edit your The Hope Initiative UK subscriber information, including your email address and name and change any of your contact preferences at any time (including telling us that you don’t want us to contact you for marketing purposes by telephone or by post) via our web site

Contacting us

We welcome any queries, comments or requests you may have regarding this Privacy Policy and any other relevant policies. Please do not hesitate to contact us at admin@thiuk.org